In case of emergency

Trouble with water

If you have some water problems, such as water leaking, contact the waterworks division.

• Kashiwa City Official Web Site.  Acceptant desk for water problemJapanese
• Nagareyama City the Bureau of Waterworks (Nagareyama City Suidokyoku)
  tel.04-7159-5311

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Trouble with gas

It is very dangerous if you have wrong usage of gas. If you notice any problem for gas, close the gas valve and open windows and do no use any fire. LPG (propane) is heavier than air so sweep out from the room.
If you notice any problem with your gas service, contact to the gas company as soon as possible, even on holidays or at night.
If you are using LPG (propane), the contact address and number are written on the gas bottle.

• Keiyo Gas Call Center
  tel.047-361-0211 (Customer Call Center),047-325-1049 (Special line for Gas Leakage)

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In case of earthquake

In Japan, there are a lot of earthquakes.
Many people were killed or seriously injured in the Great Hanshin-Awaji Earthquake (1995). Be prepared for a major earthquake in Japan.

In your apartment, we advise that you apply the parts to prevent pieces of furniture or fixtures from falling off the wall.
You can find the parts at a hardware store, supermarket or department store. It is especially important to provide extra attention to a bookshelf, for example, or something heavy, so that it will not come out.

Important items, such as your passport, should be placed somewhere that is easy to access, so that you can carry them out with you, in case of an emergency.

If you have any family members with you in Japan, it is a good idea to discuss, in advance, the place where you are going to meet in case of an emergency.
If your children are in Japan, provide your present contact address and telephone number to the school or kindergarten that your children attend.

Check where the local evacuation area is located.
At both the Municipal and Ward offices, there are the brochures available that will inform you about emergency situations, in detail, including the local evacuation area and useful information about earthquakes. Please read one of these brochures.

It is important to know where is the safest place in your house in case of emergency.
The safest place in your house is somewhere surrounded by a lot of studs, free from the clutter of heavy items, and underneath a strong, heavy piece of furniture.

Useful items you should have ready, in the event of emergency, are water, a supply of food (dried biscuits, bread, canned foods, etc.) that will last for 2 or 3 days, a can opener, medicine, first aid kit, flashlight, radio and batteries.
Put these items in a backpack, and be prepared to take it with you in case of emergency.

Pay attention to the following things in case of an earthquake

1. If you are using gas, turn off the gas and shut off the valve.
2. Open windows or doors at least one place to keep your way to out.
3. Stay away from windows to protect yourself from broken glass.
4. Put your body under a strong, heavy table, or stay close to the pillar of a door.
5. Do not rush outside, since dangerous objects might fall on you.
6. If you are outside, go to a wide open space for safety.

After the first big tremor, aftershocks of various intensities sometimes occur. It is better not to go inside your house.
To help each other with your neighbor and evacuate to the area as safe as possible.

1. Wear your shoes to protect your feet from broken glass.
2. Put on a helmet or padded hat. If you do not have a helmet or padded hat, then cover your head with a cushion.
3. If you see any smoke, cover your nose with a wet towel.
4. Do not use elevator.
5. Check the radio and get correct information.
6. Do not use your car to evacuate.
7. Stay calm.

In many cases, telephones will not connect under emergency circumstances.
At that time use "Emergency Message Dial".
This is the system that people can check the voice message which was recorded by the person who are in the emergency situation to tell about your status. Also can send some message to the person who are in the emergency situation.
When NTT starts "Emergency Message Dial Service" they will announce by TV or Radio.
How to use is dial 171, follow the Japanese guidance and leave some messages or check messages.
Contact your family in the country and to your university to tell that you are fine when you can.

• NTT East "Emergency Message Dial"Japanese
• Kashiwa City Official Web Site.  "To prepare for the emergency" Japanese
• Nagareyama City  "To prepare for the earthquake"Japanese

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In case of typhoon and flood

Many typhoons come to Japan from summer to fall. The strong winds and heavy rains can cause both landslides and floods. Keep in your mind the things below, to best prepare for strong winds and floods.

To prepare for typhoon and flood

1. Check your house maintenance, and if necessary, fix and give a reinforcement for the minimum damage.
2. Put some craft tape or vinyl tape on the windows for reinforcement, and if your windows have shutters, close them.
3. If you have a garbage can, flower pot or some other objects on your balcony or in your garden, it is a good idea to bring them inside the house or tie them down, in order to prevent them from blowing away in the strong winds.
4. Give some reinforcement with stud or steel wire for TV antenna.
5. Clean the side groove not to plug up with mud or dust around your house.
6. If you live in a low-lying area (at or below sea level), put your furniture and electric appliances high in the house.
7. Put a flashlight and portable radio somewhere all family members know, to prepare for a power outage.
8. Prepare emergency items, and put them in a convenient location makes them easy to take with you in case of emergency.
9. Check the safety evacuation areas and evacuation routed near your house.
   At the Municipal and Ward Offices, fire stations and Development Center (there are some different names at the area), there are information for the safety evacuation areas and "the MAP for the dangerous place of the area" which show you some place could have landslide or collapse when they have a lots of rain.

In case of typhoon

1. Do not go out in the strong typhoon winds.
   If you really must go out, wear a helmet or thick hat.
2. Do not get close to a broken utility pole or any cut/downed electric wire.
3. Pay attention to the weathercast and news,
   Especially there are some old person, sick person or babies in your family, evacuate sooner./li>

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Call 119 in case of serious illness or to report a fire.

Call 119 when you are seriously ill or injured, or to report a fire.
They will send either an ambulance or fire engine, so please clearly state whether you need medical assistance or fire fighters. Also, be sure to tell your name, address, location, and describe the emergency situation.

If you call 119 from a public phone, push the red emergency button covered by a protective glass plate, then dial 119. If the public phone does not have the red emergency button, use a coin (either a 10 yen or 100 yen coin), then dial 119. After the call is completed, your coin will be returned.

In case of serious illness or injury.

Call 119 to request an ambulance when you are unable to go to the hospital by yourself, due to the onset of serious illness or injury.
To go to hospital by ambulance is free of charge, but if your sickness or injury is not serious and you can travel by your own car or taxi, go by yourself.

In case of fire

Call 119 and simultaneously call out for assistance from your neighbor, in order to extinguish a small fire in the earliest stage.
If the fire reaches the ceiling, and it is not possible to extinguish the fire by yourself, evacuate the premises immediately.
If you are surrounded by smoke, cover your mouth with a wet towel, and run, keeping your head down.

• Kashiwa City Official Web Site.　Dial 119 -Fire, Ambulance and Rescue-English
• Kashiwa City Fire StationJapanese
• Nagareyama City Official Web Site.　FIRE Dial 119 Ambulance and RescueEnglish
• Nagareyama City Fire StationJapanese

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For Police, call 110

In the event that you are in an accident, your residence has been burglarized, or someone has threatened or attacked you, CALL 110.
If you call 110 from a public phone, push the red emergency button covered by a protective glass plate, then dial 110.
If the public phone does not have the red emergency button, use a coin (either a 10 yen or 100 yen coin), then dial 110. After your call is completed, your coin will be returned.

In case your residence has been burglarized

Call 110 or contact the Koban (police station branch) or police station near your house.
Do not touch anything until police officers arrive. Then follow their instructions.

• Kashiwa Police StationJapanese
  tel.04-7148-0110 add.722-1 Matsugasaki, Kashiwa City
• Nagareyama Police StationJapanese
  tel.04-7150-6096 add.1-1-1 Heiwadai, Nagareyama City

In case you are involved in an accident

Call 110 or contact Koban (police station branch) or police station near your house.
If there are some injured person tell them when you call 110 or police station. They will arrange ambulance also.

Lost and found

If you have lost something and cannot find it, declare that lost article to the police.
If someone finds it, the police will contact you.
If you happen to forget something in the bus or on the train, contact the lost and found section of the respective bus or train company.
If you happen to find some personal belongings, please contact the police.

• Kashiwa Police StationJapanese
  tel.04-7148-0110 add.722-1 Matsugasaki, Kashiwa City
• Nagareyama Police StationJapanese
  tel.04-7150-6096 add.1-1-1 Heiwadai, Nagareyama City
• Tobu Bus East Corporation Nishi Kashiwa Branch Office
  tel.04-7144-5011 add. 1345 Takata Aza Uenodaishi, Kashiwa City
• Tsukuba Express Kashiwa no Ha Campus Station
  tel.04-7136-0111　add.174 Wakashiba, Kashiwa City

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